1. How can I pay for my purchases?

We accept various payment methods, including credit cards, debit cards, PayPal, Venmo, Apple Pay, and more. You can select your preferred payment method during the checkout process.

2. Is there free shipping available?

Yes, we offer free shipping on orders $50 or more. This promotion is only available to customers having orders shipping within the United States of America. For more information on shipping, please refer to our Shipping & Handling Policy.

3. How much does shipping cost?

For orders that do not qualify for free shipping, shipping rates are determined based on the shipping method chosen, the destination address, and the total weight and dimensions of your order. The shipping cost will be calculated and displayed during the checkout process.

4. Do you sell Dragon Ball Heroes cards internationally?

Unfortunately, we did not offer shipping to orders made internationally. Only orders shipping within the United States of America qualify for shipping.

5. Are the Dragon Ball Heroes card photos listed on the website actually for sale?

The images displayed on our website are actual photos of the Dragon Ball Heroes cards available for sale. All products on our website are photographed to highlight the detail, texture, and design of every card we have in stock. If you would like more images of a particular Dragon Ball Heroes card or have questions, please Contact Us.

6. What condition are the Dragon Ball Heroes cards in?

We maintain a "near mint" standard for all our Dragon Ball Heroes cards. Our rigorous inspection process ensures that every card listed in our store is in excellent condition with smooth surfaces, clean edges, and minimal imperfections. For a detailed definition of "near mint," please refer to our Card Condition Policy.

7. An Item I want is sold out. How can I get notified when it's back in stock?

If an item is sold out and you would like to be notified when it's back in stock, add the item to your wish list by clicking on the heart-shaped icon on the product image. Once the item is added to your wish list, you will receive notifications on all deals, discounts, promotions, and restocks relating to that product. 

8. How are trading Dragon Ball Heroes cards packed and protected during shipping?

We take great care to ensure your Dragon Ball Heroes cards are well-protected during shipping. Each card is placed in a protective sleeve, top loader, or team bag and is secured within a sturdy box or bubble mailer. Additional padding and protective materials are used as needed. For more information on shipping, please refer to our Shipping & Handling Policy.

9. Can I change my shipping address after placing an order?

Once an order is sent out and accepted by the shipping carrier, please be aware that responsibility for the item(s) is transferred over the customer. In order to avoid shipping errors, please double-check and ensure the accuracy of the shipping address provided during the checkout process. If you need to change the address after placing your order, please Contact Us and the support team as soon as possible.

10. When will I receive my order?

Estimated delivery times depend on the selected shipping method and your location. For standard shipping, purchases typically take 2 to 5 business days to get delivered, after processing. All orders are shipped from our facility in Indianapolis, Indiana. For more information on shipping, please refer to our Shipping & Handling Policy.

11. How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can also log into your account and use the information on the dashboard to monitor the progress of your delivery.

12. An Item I want is sold out. How can I get notified when it's back in stock?

If an item is sold out and you would like to be notified when it's back in stock, add the item to your wish list by clicking on the heart-shaped icon on the product image. Once the item is added to your wish list, you will receive notifications on all deals, discounts, promotions, and restocks relating to that product. 

13. What is your policy on canceled orders?

If you wish to cancel your order, please contact our customer support team as soon as possible. We pride ourselves on quick shipping so please let us know before we send out the order. Once the order is accepted by the shipping carrier, responsibility for the item(s) will transfer over to the customer. For standard returns (not resulting from damage or defectives) a restocking fee of 15% will be applied.

14. What is your return policy?

If you are not completely satisfied with your purchase, we accept returns within 30 days from the date of purchase. For full details on returns please refer to our Returns & Refunds Policy. 

15. What is your lost shipment policy?

In the rare event that your package cannot be located, but has been marked as delivered, please reach out to the shipping carrier for further information. For more information on lost shipments, please refer to our Shipping & Handling Policy.

16. How do you handle damaged or defective Dragon Ball Heroes cards received in an order?

If you receive product(s) that are damaged or defective, please contact our customer support team immediately by filling out our Contact Form. We will provide instructions on how to return the items or arrange for replacements. We may require photographic evidence of the damage or defect to expedite the resolution. We strive for excellent quality in our product(s) so any defective items received will be replaced free of cost to the customer.

17. Do you offer any promotions or discounts on Dragon Ball Heroes cards?

We periodically offer promotions, discounts, and special offers on our Dragon Ball Heroes card products. Please check our website or subscribe to our newsletter down below to stay updated on our latest deals.

18. Do you have a rewards or loyalty program for frequent customers?

Yes, we have a loyalty program that rewards frequent customers with points that are earned by placing orders, leaving reviews, following us on social, meeting collector goals, and much more. These points can then be redeemed for discounts, exclusive Dragon Ball Heroes card products, graded slabs, special promotions, merchandise, and more. To sign up, click on the REWARDS icon on the bottom of your screen. 

19. Do you offer pre-orders for upcoming Dragon Ball Heroes card releases?

Yes, we often offer pre-orders for highly anticipated Dragon Ball Heroes card sets or releases. Pre-order information, including release dates and terms, will be provided on our website or through our newsletter so make sure to subscribe down below.

20. Can I sell my Dragon Ball cards to your store?

While we primarily sell Dragon Ball Heroes cards, we do not currently purchase cards from individuals or accept trade-ins. Our focus is providing top quality Dragon Ball Heroes cards for our customers.

21. Do you take offers or price match?

Our pricing is carefully determined to maintain a high quality of all Dragon Ball Heroes cards and products we offer. One of our missions is to strive to ensure that our cards meet or exceed the high standards we've set for their condition and authenticity. For these reasons, we do not take offers or price match.

22. Are there any quantity limits on Dragon Ball Heroes card purchases?

We may have quantity limits in place for certain Dragon Ball Heroes card releases to ensure fairness and availability for all customers. Any quantity restrictions will be clearly communicated on our website.

23. What do I do if I have a question not covered in the FAQs?

If you have a question that is not addressed in our FAQs, please feel free to contact our customer support team through our Contact Us page. We are here to assist you with any inquiries you may have.

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